Privacy Policy

This policy explains how Xacently collects, uses, shares, and protects personal data when you use our website and platform, whether as a visitor, Talent, or Client. We act as the data controller for the processing described here.

Account data: name, email, password (stored as a salted hash), and role. Talent profile data: country, headline, bio, skills, rates, availability, CV documents, recorded video introductions, and assessment responses and scores. Client data: company details and project requests. Transaction data: engagement records, payment and payout history (payment card details are processed by Stripe and never stored by us). Usage data: device and analytics data via Google Analytics 4, and security logs including IP addresses.

To operate the marketplace: vetting, computing Fit Scores, generating shortlists, and presenting Talent profiles (including videos, CVs, and scores) to prospective Clients. To process payments and payouts through our payment partners. To send transactional email (verification, notifications) via Resend. To secure the Platform, including audit logging of sensitive actions. To improve the product using aggregate analytics.

Where GDPR or UK GDPR applies, we process data to perform our contract with you, for legitimate interests (platform security, product improvement), with your consent (analytics cookies, marketing), and to comply with legal obligations (financial record-keeping).

We share data with: Clients (Talent profile, video, CV, and scores, the core of the matching service); service providers under data-processing agreements (hosting, Stripe for client billing, Flutterwave for talent payouts, Resend for email, Google Analytics); and authorities where required by law. We do not sell personal data.

Xacently operates across Africa, the Caribbean, North America, Europe, and the Gulf. Where personal data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses with our processors.

Account and profile data is retained while your account is active. Financial records (engagements, payments, payouts, ledger entries) are retained as required by accounting and tax law. Assessment responses and videos are retained while you remain in the talent network; you may request deletion at any time, subject to legal retention duties.

Depending on your jurisdiction, you may have rights to access, correct, export, restrict, object to processing of, or delete your personal data, and to withdraw consent. Contact privacy@xacently.com to exercise them; we respond within 30 days. You may also lodge a complaint with your local supervisory authority.

We use encryption in transit, hashed credentials, role-based access controls, append-only audit logs on sensitive records, and signed, expiring URLs for file access. No system is perfectly secure; we notify affected users and regulators of breaches as required by law.

Privacy questions and requests: privacy@xacently.com. General contact: hello@xacently.com.